If you’re a user of Windows 11 and recently purchased a WA28 fingerprint reader equipped with the CS9711 Chipsailing Jian Boland chip, you might have encountered challenges installing the necessary drivers. This guide walks you through the steps to resolve these issues based on my experience, particularly when using my laptop in closed mode with external monitors.
One of the significant advantages of using a fingerprint scanner is the convenience it brings to unlocking your device. However, after installing my WA28 fingerprint reader, I found that the traditional methods of installing drivers via Device Manager or Windows Update were ineffective. The device wasn’t functioning as expected, which prompted me to seek a more effective solution.
Step-by-Step Instructions for Driver Installation
Step 1: Access Device Manager
First, you need to access Device Manager on your Windows 11 system. You can do this by right-clicking the Start button and selecting “Device Manager” from the context menu. Once Device Manager is open, locate the section named “Biometric Devices” or look for your fingerprint reader listed under other categories if it’s not specifically labeled.
Step 2: Check the Device Properties
Right-click on the fingerprint device entry and select “Properties.” A new window will open containing multiple tabs. Click on the “Details” tab to proceed.
Step 3: Obtain the Hardware ID
In the Details tab, there is a dropdown menu labeled “Property.” Click the dropdown and select “Hardware Ids.” This will display a string that uniquely identifies your fingerprint scanner’s hardware. For my device, the hardware ID was VID_2541&PID_0236.
Step 4: Search for the Driver
Now that you have noted down your hardware ID, it’s time to find the appropriate driver. Open your web browser and navigate to the Microsoft Update Catalog. In the search field, paste the hardware ID you copied earlier. Hit the search button to find relevant updates.
Step 5: Download and Unpack the Driver
If a suitable driver appears in the search results, download the update file by clicking on the download link. Once the file downloads, you will need a ZIP extraction tool (like WinZip or 7-Zip) to unpack its contents. Ensure to remember where you save these unpacked files as you will need them shortly.
Step 6: Install the Driver
Return to Device Manager and right-click on the fingerprint device again. This time, select “Update driver.” A prompt will appear asking how you want to search for drivers. Choose “Browse my computer for drivers.” Navigate to the folder containing the unpacked driver files, then follow the on-screen prompts to complete the installation.
After following these steps, I successfully installed the driver, which allowed my WA28 fingerprint scanner to work seamlessly. If you face issues during any part of this process, ensure that all paths and settings are correctly configured.
Conclusion
Resolving driver issues with fingerprint scanners can be frustrating, but by following these steps, you can effectively install the required driver for your WA28 fingerprint reader. This should restore the convenience of using fingerprint authentication to securely unlock your Windows 11 device. Remember, troubleshooting can be a process of trial and error, so be patient and persistent in your efforts!
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