Having spent months grappling with persistent SSD issues, I finally feel the need to share my experience, especially since my problems began well before the notorious KB5063878 Windows update made headlines. My laptop, a Lenovo IdeaPad Gaming 3 15ARH7, houses a brand-new Crucial P5 Plus 1TB NVMe SSD. It’s a system that was meant to be a reliable replacement for my older PC once Windows 10 support officially ended. However, instead of seamless performance, I found myself dealing with numerous frustrating setbacks that made me question the very foundation of my new setup.
At first, I didn’t think much of it. The laptop had largely been dormant, only occasionally coming to life for some light gaming. It was during these times that I first noticed a troubling pattern: as soon as I started using the device, it would heat up significantly, sometimes reaching temperatures that made it difficult to touch the SSD casing. While I had disabled encryption and the deep sleep feature, the increased temperatures began to feel concerning. Initially, I attributed these issues to Windows itself, convinced that it was merely an extension of Windows 11 being what it is – buggy.
Despite its newness and relative inactivity, crashes became a regular pain point. The first significant incident involved a Critical Process Died error, which occurred soon after I installed a gacha game that my old computer couldn’t support. This was a little alarming, but Windows updates have always been a mixed bag, right? Unfortunately, every effort to resolve the situation seemed to compound the issue. I attempted various built-in Windows tools to troubleshoot; however, those tools only led to more crashes. Even system restore was a dead end, failing every time I tried to revert to a previous state.
Digging deeper, I discovered the Event Viewer was spewing out Event ID 10016 errors. This particular error indicated that a Microsoft program wasn’t receiving the necessary permissions – but what could I possibly do to fix that? Engaging with third-party suggestions, I dabbled in editing the registry to grant permissions. I know this isn’t a standard practice and can lead to complications, but with a brand-new laptop sitting idly, I felt desperate. Much to my dismay, despite following the guidelines, the issues continued unabated.
After troubleshooting for what felt like an eternity, I finally decided to reinstall the operating system for the first time on June 14, 2025. At first, reinstalling appeared to resolve some of the issues, and for a brief period, I could use the laptop without any crashes. However, I soon noticed a troubling uptick in system slowness, primarily caused by a multitude of processes running in the background. Further investigation revealed that Nvidia’s software was the primary culprit; uninstalling it yielded positive results, and I was momentarily back in business.
But the respite was short-lived. Crashes continued to plague my experience. The day after I received the August Windows update, I encountered a new error message suggesting that either my RAM or SSD was faulty. It was around this time that I began to question the quality of the new storage. Fortunately, I ran tests using Crucial’s own software and found my SSD to be operating perfectly. The irritating thing was that I had already been dealing with these issues long before the update, merely coinciding with its rollout but never directly caused by it.
However, as the problems persisted, they evolved. I soon encountered the stop code 0xc00021a, which curtailed my ability to load the operating system altogether. During these instances, the NVMe would heat up excessively and refuse to boot. I stumbled upon a bizarre workaround: putting the laptop into sleep mode right after powering it on somehow allowed me to use the device without issue. It was a temporary solution that lasted only a week or so until I came across yet another Windows update. This time, it completely crashed my system again.
In an exasperating twist of fate, I had to undertake yet another complete reinstallation — my third one in a short span. Each fresh start came with the grim realization that after nearly every cumulative Windows update, the cycle of crashing would resume, rendering my laptop entirely unusable. After all of the troubleshooting, all of the time spent in front of a screen trying to fix issues that shouldn’t have been there in the first place, I finally turned to Crucial’s support team for help.
What started as a dream of an up-to-date device turned into hours spent wrestling with frustrations. I acquired this laptop with the intent to minimize hassle as Windows 10 support faced its demise, yet I find myself in a more complex web of troubles than before. The entire experience has been nothing short of exhausting, punctuated by the hope that a clear answer lies in store as I look for guidance from support teams. Until then, I remain caught in this cycle of updates and crashes, desperately needing a resolution so I can finally enjoy my new system as it was intended.
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